Job description: – Duties and responsibilities

General

• Always check your understanding of the participant’s communication
• Implement personal hygiene and infection control procedures
• Be alert if you notice the participant is distressed or apathetic
• Record all work as per the organization’s requirements

Work Practices

• Managing incoming telephone calls and emails.
• Referring to incoming calls to the relevant person
• Acting on all enquiries promptly and efficiently.
• Assist in booking, preparing and setting up conference/meeting rooms and group events.
• Diary management and arranging appointments.
• Management of office equipment.
• Sort and distribute incoming and outgoing mail.
• Submit timely reports and prepare presentations/proposals as assigned.
• Assist colleagues whenever needed.
• Manage social media accounts.

Build Trusted Relationships

• Be reliable, punctual and follow instructions
• Communicate directly with the participant unless otherwise directed
• Seek permission before entering participants’ space or touching them
• Respect all person’s privacy

Qualifications required: –

• Current Worker Screening 
• Worker NDIS Worker Orientation Module
• NDIS Worker Induction Module
• Willingness to maintain confidentiality
• Ability to provide feedback to management on any issue or concern
• Preferred Certificate III in Business or similar

Experience preferred: –

• Experience as an office administrator, office assistant or relevant role
• Working with communication systems
• Familiarity with office management procedures and basic accounting principles

• Working with various cultures and abilities (preferred)
• Knowledge of continuous quality improvement principles

Skills preferred: –

• Professional verbal and written communication skills and the ability to remain calm
• Proactive, enthusiastic and able to multi-task.
• Professional phone manners
• Professional phone manners.
• A self-starter and ability to work independently.
• Strong time management and ability to prioritise.
• Ability to use Microsoft Office suite of programs and other office management software.
• Ability to work as part of a team and maintain good working relationships.
• Self-motivated and trustworthy.
• Outstanding interpersonal abilities.
• A thorough and systematic approach to your work.
• Ability to work as part of a team and maintain good working relationships.
• Ability to speak English fluently.
• Ability to work with different cultures, genders, ages and ability levels
• Ability to build rapport and trust with clients.
• Ability to complete the required documentation
• Strong time management and prioritization ability.
• Reliable and punctual with dedicated professionalism to job and duties.
• Exhibit initiative, responsibility, and flexibility